Privacy Policy

DoctorScrub(“we”, “us”) respects your privacy. This policy explains what information we collect when you browse our store and place an order, how we use it, and the choices you have. By using this site or ordering from us, you agree to the practices described here.

1. Information we collect

• Order details you provide: your name, phone number, delivery address, and the items you order.
• Contact information, such as your email address, if you reach out to us.
• Usage data collected automatically by your browser (e.g. pages viewed) to keep the site working and secure.

We do not collect or store payment-card details — orders are confirmed and paid via WhatsApp or cash on delivery.

2. How we use your information

• To process and deliver your orders.
• To contact you about your order or respond to your questions.
• To improve our products and the store experience.
• To prevent fraud and keep the service secure.

3. Sharing with WhatsApp

When you place an order, your order summary and contact details are sent through WhatsApp, which is operated by Meta Platforms, Inc. Their handling of your message is governed by WhatsApp’s own privacy policy. We share only what is needed to fulfil your order and never sell your personal information.

4. Data retention

We keep order records for as long as needed to provide our service, resolve disputes, and meet legal or accounting obligations. You can ask us to delete your personal data at any time (see your rights below).

5. Your rights

You may ask us to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Delete your data, where we are not required to keep it.

To exercise any of these rights, contact us using the details below.

6. Cookies

We use only essential storage needed for the site to function — for example, keeping your shopping cart between pages. We do not use advertising or third-party tracking cookies.

7. Contact us

Questions about this policy or your data? Reach us at hello@doctorscrub.so or on WhatsApp at +252 61 414 5371.